Keep in mind that resetting or making changes to your router settings may have unintended consequences. All routers are different, so each setting may or may not appear on your particular router (or may be named differently). I've tried all the chromecast troubleshooting and various device resets, but after a long phone conversation with Google they suggested it must be down to Network settings and sent me the following info:īe sure to enable or disable the following router features to allow Chromecast to communicate properly with your router and network. However, I have had no luck with setting it up (first time I have ever had such issues). I had Virgin Media broadband installed recently and have used the Chromecast successfully on many different wifi's in many different locations without ever having an issue. If this has not assisted with your issue, or if there is anything else that you would like assistance with, please contact our Customer Care Team.Has anyone experienced problems setting up a Chromecast on their virgin wifi. Please note, this guide does not apply to screencasting or mirroring, which is a different process. To find your latest firmware, search your TVs model number, located on a sticker on the rear of the TV in the Kogan Help Centre. If this does not assist you, we would recommend performing a firmware update on your TV. Power your TV back on, and try casting to it again.Wait for the modem to re-obtain a connection to your internet service provider (this will usually take approximately 5 minutes).Wait for at least 10s before powering the modem back on to ensure it has had time to clear its cache.Turn off your modem by using the power switch, unplugging the power adaptor or switching the mains outlet off at the wall.Power off your TV using the remote or physical power button on the unit.If you are experiencing difficulty in streaming media to your TV using the built-in Chromecast, this can usually be attributed to an issue with the wi-fi network that it is connected to. Once you are done casting, you can stop casting by pressing the cast icon, and pressing “Stop Casting”: This can be amended through the settings menu of your TV by navigating to Settings > About > Device name. Though this depends on the model of TV that you are using, the default device name of your product will typically appear as "globe" in the device menu. Please note: Any app or service that you see that has this icon should be able to be cast onto your Smarter TV.Īfter you have chosen the media you wish to stream and have pressed the Cast option, you will then be prompted to select the device you wish to cast to from a list of available devices on your WiFi network. The cast button on each app or service will be the same shape, as shown below: In the example below, the cast button is in the bottom right of the screen, but it varies from app-to-app: Open the app you would like to cast from and find media to cast, open the media. Both your Chromecast and your TV must be on either your 5Ghz or 2.4GHz network, you cannot have one on each. This is often shown in the network name, for example, your 2.4GHz WiFi network may be called “HomeWiFi”, and your 5GHz network may be called “HomeWiFi5G”, “HomeWiFi-5ghz” or similar. Many modern WiFi routers feature two separate networks, 2.4GHz and 5GHz that run simultaneously. Īs a general overview for casting through Chromecast Enabled apps though, the steps are as follows:Įnsure that your smart device and Kogan TV are on the same network. The steps to cast content vary depending on what you are casting, for the full information please check this Google Help guide.
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